Course Introduction

Effective communication is a key element in good governance. Governments, parastatal and private industry are expected to demonstrate good governance to their various stakeholders. Effective communication increases productivity; enhances employee and other stakeholder interpersonal relationships; improves problem solving and decision making. A report becomes one of the most important tools for effective and good governance. Intensive Training has designed this action-oriented course specifically to enable respective officers prepare effective reports and other written communication tools and Skills.

This highly interactive ITI training course focuses on developing the communication competencies that allow the participants to lead and motivate others. The training course helps leaders become great communicators who know how to win respect, understanding and commitment.

Target participants

Managers and other officers who are expected to write various reports or act as secretaries in meetings. Perfect for busy administrators, secretaries or PA’s, our minute taking course suits people with all levels of experience, who wish to improve their effectiveness at producing minutes of meetings. The training also includes practical exercises to help build your confidence as a minute taker.

What you will learn

By the end of this training, you should be able to:

• Appreciate the importance of effective communication in organizations;
  • Write effective reports and minutes that are a true representation of deliberations of meetings;
  • Apply report writing skills to enhance relationships with other colleagues in the organization and the customers through effective communication;
  • Improve upon and sustain a positive image of the organization.
• Showing they are listening to and respecting others
• Clarifying objectives and expectations and providing support as individuals seek to attain them
• Developing a collaborative team culture where people work together to achieve goals and overcome challenges
• Ensuring everyone contributes to discussions and all points of view are heard before making decisions that are then supported by the team

Course Duration

10 days

Day 1: Preparing the Report

• Defining the purpose
• Setting the Objectives
• Investigate the topic
• Thinking about the reader

Day 2: Report Sections

• Title or title page
• Contents
• Executive Summary
• Introduction
• Discussions/Body/Investigation
• Summary & Conclusions
• Recommendations

Day 3: Layout

• Numbering Sections and figures
• Diagrams, graphs and tables
• Headings

Day 4: Proof-reading

• Originality & Plagiarism
• Business English
• Punctuation
• Grammar

Day 5: Presenting the Report

• How to talk through the report
• Use persuasive language
• Get buy-in to the ideas you are presenting

 Day 6: Guiding the reader

• Constructing titles, headings and subheadings
• Producing effective lists
• Using visual aids and examples

Day 7: Language Choice

• Using plain English
• Being clear and concise
• Writing accurately
• Avoiding the passive voice

Day 8: Finishing Techniques

• Professional presentation
• Using a consistent format, style, layout
• Writing an executive summary
• Reproduction
• Distribution and presentation

Day 9: Public communications

• Definition
• Objectives to be achieved
• Principles of government communications
• Alignment of your communications plan to the Public Service’s objectives
• Alignment of your plans to the government’s objectives

            Corporate identity and reputation

• Difference between identity and reputation
• Elements of the corporate identity
• Factors contributing to reputation
• Reputation management at the national level, public sector level and organization level

 Sharpening-up Active Listening; Giving Feedback

• Paying attention to words and body language
• Controlling ourselves so we can learn from others
• Asking good questions and listening to answers
• Checking understanding and reframing
• Finding time-out space for one2one feedback
• Keeping feedback timely and motivating

 Day 10: Public communications plan

• Communications objectives
• Target audiences
• Key messages
• Strategic approach
• Tactical measures
• Tips on dealing with public feedback
• General principles of public consultation
• General principles of E-engagement
• Discussion of some government issues
• Review of learning and action planning, course feedback
• Individual reflection, action planning exercise with co-coaching, facilitated group review 
• Recap
• Closure and issuance of certificates

METHODOLOGY

The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

All facilitation and course materials will be offered in English. The participants should be reasonably proficient in English.

ACCREDITATION

Upon successful completion of this training, participants will be issued with Intensive Training Institute (ITI) certificate certified by the National Industrial Training Authority (NITA).

TRAINING VENUE

The training will be held at ITI Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

ACCOMMODATION AND AIRPORT PICKUP

Accommodation and airport pickup are arranged upon request. For reservations contact the Training Officer.

Email: info@intensivetraining.co.ke

Mob: +254 727324901

TAILOR- MADE

This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our ITI Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 727324901 or mail info@intensivetraining.co.ke

Course Fees

One on One training -KES 160,000 / USD 2200

Virtual Training -Kes 140,000/USD 1900